You must inspect your shipment as soon as it arrives! Customers have 15 days from receipt of shipment to contact us regarding any shipping damage. If the product arrives by truck freight and is damaged you must note this on the proof of delivery. We will not accept any claims after the 15 day time limit.
Orders shipped via regular USPS mail is not covered by insurance. If the customer claims they never received it and tracking shows delivered to the address provided, the customer is responsible for reshipping of the order.
Due to our quick order processing there is no cancellation of a custom order after material has been cut. There will be no charge back for cancellation within 12 hours of placing an order.
It is the customer's responsibility to install these shades correctly. We will not be responsible for errors in the installation process. Additionally, we are not responsible for any trip charges, charge backs, or additional install fees.
Thirty day return policy for all parts. Shipping charges are not reimbursed. Returns are also subject to a 20% restocking fee. All returns must be accompanied with a return authorization number which can be obtained by contacting customer service at firstname.lastname@example.org